The 2nd follow-up audit for the Certification of the Quality Management System has confirmed that the Municipality of Vila Pouca de Aguiar has the System «effectively implemented», in accordance with the standard's requirements. The certification covers services provided in the areas of “Private Works Licensing, One-Stop Shop Services, Social Action, and Communication Office”. AENOR, the certifying body, has kept the ISO 9001 Quality Management Seal in force.
At the opening of the session, the Mayor, Ana Rita Dias, highlighted that municipal services are meeting the required quality standards in public service delivery and that the external audit contributes to continuously improving what is being done in the municipality.
The audit team proceeded with the audit objectives, which included determining the conformity of the management system with the audit criteria, its ability to meet legal and contractual requirements, the system's effectiveness in achieving specified objectives, and identifying potential areas for improvement.
Elisabete Carvalho, external auditor from AENOR, pointed out as strengths the “Maturity of the Quality Management System” and the “Competence and technical knowledge of the audited staff”. During the audit, opportunities for improvement were registered and observations were noted, with no non-conformities identified.
This external audit was carried out on November 10, 2026, following an internal audit on October 23 of the same year. The Quality Management System seal is valid for three years, remaining in effect for the Municipality of Vila Pouca de Aguiar until December 2027.
